Another area of concern that no ones like to mention is false and fraudulent claims collection. Some dealerships find out that their employees are not as honest as they thought. When you hire your personnel you never think they might take advantage of the system and put your dealership in jeopardy. Although the OWS system has made impressive strides in helping to reduce fraudulent activity, a knowledgeable employee can easily manipulate the payment system. The best way to stop this type of activity is to have a random Warranty Claims Review to keep tabs on your warranty claims collection. To produce outstanding employees you must invest money in proper training and put them under constant scrutiny.
Time after time, we hear dealerships indicate that they have no outstanding claims and all the repair orders are getting paid in a timely manner. This is great, but dealerships must be able to recognize the hidden dangers in warranty claims collection. Just because the OWS payment system is paying all the repair orders, this does not mean that your responsibilities have been fulfilled. This is where most dealerships find themselves in trouble because they lack the necessary documentation and knowledge required to support the repair payments as outlined in the Sales and Service Agreement.
We all know that it is virtually impossible to keep up with the expanding demands that Ford is requiring on all of it’s warranty repair orders. Still, it is the companies right to demand money back because your personnel are not keeping up with their end of the bargain. By taking a proactive approach and letting us help your dealership to find its weakness, we can help you avoid ending up in the Warranty Counseling Process. When the areas being misused or abused are discovered and the proper correction plan is implemented you will see a drastic improvement. Once your employees obtain a solid understanding of the proper requirements in warranty claims collection, your chances for a costly audit are greatly reduced.
