Per EFC05895 updates for improved Transit Damage Claim Processing.
Effective September 15, 2017 ALL Transit Damage claims, regardless of dollar amount, will require attaching the supporting documentation to the claim. All Transit Damage claims submitted through your Dealer Management system or through OWS will be returned to the dealer as Dealer Action Required with an exception message to attach the required supporting docs.
All claims must include the following documents:
- Delivery Receipt
- Final RO that includes the breakdown of parts, labor, and hours
- Detailed sublet (if applicable)
- OSP parts will require invoice and are paid at cost no mark-up.
Claims for subject to inspection deliveries must include the following docs:
- Copy of the letter of Notification that was sent to the carrier within 48hrs (must have date & time stamp). If no damage is noted on the bill of lading you will be unable to collect any repairs paid by the carrier. Do not sign until damage codes are placed on the bill of lading and noted as such.
Claims concealed/hidden damage must include the following docs:
- Copy of the letter of Notification that was sent to the carrier within 48hrs (must have date & time stamp). This only applies if it is undercarriage damage found on hoist inspection.
- Photos of damage is recommended
Appealing Transit Damage Claims
Currently Transit Damage claims cannot be appealed within OWS. Request for reversal of a Transit Damage chargeback happens outside of the OWS claiming process. Now there can be appeals within 30 days of the claim payment.
